Welcome to our Customer Help Center. Here you can find detailed answers and guidance regarding order placement, shipping, assembly, after-sales service and common issues. We are dedicated to providing you with a smooth and pleasant shopping and building experience.
1. Order & Payment
All orders are processed securely once payment is confirmed. We support mainstream global payment methods with fully encrypted transactions to protect your payment safety. Please double-check your shipping address, contact information and product model before submitting your order. No order modification or cancellation is allowed after shipment.
2. Shipping & Delivery
We offer worldwide shipping to most countries and regions. All products are carefully packaged with protective materials to avoid damage during transit. Standard shipping takes 7–20 business days depending on destination. Shipping time may be slightly delayed due to customs inspection, peak seasons or unexpected logistics situations.
3. Product Assembly Guide
Our 3D metal puzzle kits come with detailed step-by-step instructions. All parts are precisely cut for glue-free assembly. We recommend using small pliers for bending and fitting parts gently to avoid breakage. Please refer to the official assembly tutorial if you encounter installation difficulties.
4. Returns & Exchanges
We support returns and exchanges for quality-related issues. Damaged, defective or missing parts caused by production or transportation are eligible for free replacement. Products damaged by improper manual operation, artificial breakage or self-modification do not qualify for free after-sales service.
5. After-Sales Support
If you encounter problems such as missing parts, damaged accessories, defective products or assembly difficulties, please contact our customer service with your order number and product photos. We will respond within 24 hours and provide effective solutions including free parts replacement and technical guidance.
6. Common Questions
All metal models are made of high-quality stainless steel with anti-rust and anti-oxidation treatment, suitable for long-term collection and display. The product contains small parts, please keep away from young children to avoid safety risks. We continuously update new models, and you can follow our store for the latest releases.
7. Contact Us
For any inquiries, suggestions or after-sales needs, please feel free to contact our official customer service team. We will serve you wholeheartedly.